Orders outside European Union - Knowledgebase

Online Store: Orders outside European Union

This information only applies to orders to be delivered OUTSIDE the European Union:

VAT and Customs duties
Your order will be VAT excluded for outside E.U.  but any customs or import duties may be charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel (this also applies to retail & wholesale customers). Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting. Please note, if you are a retail or wholesale customer, Aerico will not be responsible for the customs and import duty charges.
Following European regulations,  shipping declarations will correspond to the commercial invoice with no exceptions.

Shipping costs
Our main market is in the European Union and unfortunately our shipping costs to other countries may be expensive. If the cart cannot calculate the shipping costs for your country, please, register a customer account and contact us with the reference/s you need. We'll send you an quote without any obligations detailing the shipping costs. And if you're interested, we'll generate a pro forma invoice to confirm the order.
Usually we use a economic priority service of the Postal Service. If you're in hurry, we can use Express services. Our shipping costs includes insurance and Spanish customs export document fees (EUR 18.75).

Payment Methods
Payment methods for clients outside European Union are:
- Credit/debit card with 3D-Secure systems ("Verified by Visa" or "Mastercard Securecode").
  Compatibility depends on the bank issuer of your card. (no processing fees)
- Bank Wire Transfer
  For orders over EUR 150. 
  United States customers may send transfers in USD, rest of countries must send transfers in EUR.
  Transfer fees must be sent at payor's expense or on terms SHA "shared fees")
  Overseas swift money transfers from outside of European Union usually takes 1-3 working days, however you may request this information to your bank.
- Paypal 
  Only for orders under EUR 150. (no processing fees)

Currency
You can check the products daily currency conversion to USD and GBP, but our main currency is EUR. To order bank transfers -if you're not located in United States- it's needed to send the total amount in EUR as indicated in your proforma invoice. If you're in United States, you will be able to pay in USD.



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